Privacy Policy

Introduction

Jackrabbit Ops ("we," "our," or "us") is committed to protecting your privacy and the security of your manufacturing data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered operations platform for manufacturing businesses.

Our platform connects with your MRP, ERP, CRM, and financial systems to provide intelligent automation and insights. We understand the sensitivity of manufacturing operational data and have implemented enterprise-grade security measures to protect it.

Information We Collect

Account Information

• Name, email address, and contact information
• Company name and business details
• Role and department within your organization
• Authentication credentials

Manufacturing & Operations Data

When you connect your systems to Jackrabbit Ops, we may access:

• ERP/MRP data including orders, inventory, and production schedules
• Financial data from QuickBooks, Xero, or other accounting systems
• CRM data including customer information and sales records
• Supply chain and vendor information
• Manufacturing KPIs and operational metrics

Usage Data

• Queries made to our AI assistant
• Features and integrations used
• Automation workflows configured
• Login times and session duration

How We Use Your Information

• Provide AI-Powered Insights: Analyze your manufacturing data to deliver real-time dashboards, margin analysis, and operational recommendations
• Enable Automation: Power automated workflows like invoice matching, exception alerts, and reporting
• Answer Your Queries: Process natural language questions about your ERP, CRM, and financial data
• Improve Our Platform: Enhance our AI models and features based on aggregated, anonymized usage patterns
• Provide Support: Help troubleshoot issues and optimize your implementation

Data Security

We implement enterprise-grade security measures to protect your manufacturing data:

Data Sharing & Third Parties

We do not sell your manufacturing data. We may share information with:

• Integration Partners: SAP, Odoo, NetSuite, QuickBooks, and other connected systems as necessary to provide our services
• Infrastructure Providers: Cloud hosting and security services that meet our compliance requirements
• Legal Compliance: When required by law or to protect our rights

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Disconnect integrations at any time
• Opt out of non-essential communications

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we delete or anonymize your data within 90 days, except where retention is required for legal compliance or legitimate business purposes.

International Data Transfers

Your data may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for EU data transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use of Jackrabbit Ops after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: